Use cases
Use cases by role
Intrvio supports structured interviews across role families with role-specific competency frameworks. The performance signals that matter for an SDR, a backend engineer, and a support agent are not the same — and one generic rubric cannot evaluate them well. The pages below give the full competency map, sample questions, behavioral scoring anchors, and what GAIA actually measures for each role.
Sales
What we screen for: Discovery, objection handling, pipeline discipline, commercial judgment.
- Customer discovery quality
- Objection handling under pressure
- Pipeline and CRM discipline
- Walk-away and deal-shape judgment
Engineering
What we screen for: Technical depth, system design, quality ownership, collaboration.
- Implementation depth and trade-offs
- Scalable system design reasoning
- Production-quality ownership
- Cross-functional collaboration
Customer Support
What we screen for: Issue diagnosis, customer empathy, resolution quality, clear communication.
- Root-cause diagnosis with limited info
- Empathy under emotional pressure
- Durable, documented resolutions
- Plain-language explanation skill
Operations
What we screen for: Process improvement, prioritization, cross-functional execution, metrics discipline.
- Bottleneck identification and impact measurement
- Triage under simultaneous urgency
- Adoption-driven cross-team change
- Outcome metrics over activity metrics
Recruiter / TA
What we screen for: Sourcing strategy, candidate experience, stakeholder alignment, pipeline metrics.
- Targeted sourcing channels and outreach
- Respectful, responsive candidate flow
- Hiring manager calibration
- Submittal-quality pipeline metrics
Do not see your role here?
Structured packs for finance, marketing, healthcare, logistics, retail, and more role families ship inside GAIA. Talk to us about how it fits your hiring funnel.
Talk to salesEvery role, its own rubric
Ship role-specific interviews today.
Structured packs inside GAIA work with Greenhouse, Lever, and Ashby.